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On Days 1 through 4 of a recent week, Product X was out of stock at Retailer R. Day 1...

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Graph showing shopping behavior of Day 1 shoppers over first 3 days

On Days 1 through 4 of a recent week, Product X was out of stock at Retailer R. Day 1 shoppers are those shoppers who came to Retailer R on Day 1 of that week seeking Product X. For each of the first 3 days of that week, the graph shows the subsequent behavior of all the Day 1 shoppers who came to Retailer R seeking Product X on that day. Shoppers at Retailer R who purchased a different item in lieu of Product X paid an average of 30% more for the item.


From each drop-down menu, select the option that creates the most accurate statement based on the information provided

% of Day 1 shoppers returned to the store on Day 3.
Shoppers at Retailer R who purchased substitute items from other manufacturers on Day 1 paid a total amount that was approximately % of the total all Day 1 shoppers would have paid had each of them been able to purchase Product X on Day 1.
Solution

Owning The Dataset

Table 1: Text Analysis

Text Component Content Interpretation
Stockout Period On Days 1 through 4 of a recent week, Product X was out of stock at Retailer R. Product X was unavailable at Retailer R for four consecutive days.
Definition of Day 1 Shoppers Day 1 shoppers are those shoppers who came to Retailer R on Day 1 of that week seeking Product X. The analysis focuses on people seeking Product X on Day 1.
Scope of Shopper Behavior Analysis For each of the first 3 days of that week, the graph shows the subsequent behavior of all the Day 1 shoppers. Day 1 shoppers' actions were tracked on Days 1, 2, and 3.
Substitute Purchase Price Shoppers at Retailer R who purchased a different item in lieu of Product X paid an average of 30% more for the item. Substitute items cost 30% more than Product X on average.

Table 2: Chart Analysis

Day % Purchased Substitute (Black) % Returned Next Day (Gray) % Did Not Return That Week (Teal)
Day 1 60% 25% 15%
Day 2 41% 19% 40%
Day 3 22% 13% 65%
  • Substitute purchases drop from 60% (Day 1) to 22% (Day 3).
  • Share of shoppers who give up and do not return rises from 15% to 65% by Day 3.
  • By Day 3, persistent returners drop to 13%.

Key Insights

  1. Most Day 1 shoppers (60%) immediately bought a substitute when Product X was not available, despite the 30% higher price.
  2. Over the next two days, substitute purchases steadily declined, and the share of shoppers abandoning the search rose sharply, reaching 65% by Day 3.
  3. Only a small, decreasing segment of shoppers kept returning each day, indicating that consumers' patience for stockouts is limited.
  4. Retailers risk rapid customer abandonment and lost sales when popular items are unavailable for multiple days.

Step-by-Step Solution

Question 1: Percentage of Day 1 Shoppers Returning on Day 3

Complete Statement:

_____% of Day 1 shoppers returned to the store on Day 3.

Breaking Down the Statement

Statement Breakdown 1:

  • Key Phrase: Day 1 shoppers
    • Meaning: People who first came to the store on Day 1 hoping to purchase Product X.
    • Relation to Chart: All the percentages in the chart relate to this original group of Day 1 shoppers.
    • Important Implications: When calculating percentages for later days, we need to refer to the percent of this initial group who perform each action.

Statement Breakdown 2:

  • Key Phrase: returned to the store on Day 3
    • Meaning: Shoppers who came back two days after Day 1.
    • Relation to Chart: These are shoppers who returned on Day 2, and from that group, some returned again on Day 3.
    • Important Implications: We must multiply the percentage who returned Day 2 by the percentage of those who then returned on Day 3.

What is needed: What percent of the original Day 1 shoppers were present at the store on Day 3 (i.e., returned both Day 2 and Day 3).

Solution:

Condensed Solution Implementation:
Multiply the percent of Day 1 shoppers who returned on Day 2 by the percent of those who then returned on Day 3.

Necessary Data points:
25% of Day 1 shoppers returned on Day 2; 19% of those who returned on Day 2 came back again on Day 3.

Calculations Estimations:
\(\mathrm{0.25 \times 0.19 = 0.0475 = 4.75\%}\)

Comparison to Answer Choices:
4.75% falls between 1% and 10%.

FINAL ANSWER Blank 1: Between 1 and 10

Question 2: Spending by Substitute Purchasers on Day 1 as a Percentage of Hypothetical Total

Complete Statement:

Shoppers at Retailer R who purchased substitute items from other manufacturers on Day 1 paid a total amount that was approximately _____% of the total all Day 1 shoppers would have paid had each of them been able to purchase Product X on Day 1.

Breaking Down the Statement

Statement Breakdown 1:

  • Key Phrase: purchased substitute items from other manufacturers on Day 1
    • Meaning: Shoppers who bought a different product instead of Product X on the first day, making up 60% of Day 1 shoppers.
    • Relation to Chart: This is the group labeled as buying substitutes on Day 1 (60%).

Statement Breakdown 2:

  • Key Phrase: paid a total amount
    • Meaning: The combined sum spent by these substitute purchasers.
    • Relation to Chart: We need to take into account both the proportion who bought (60%) and the price they paid.

What is needed: What percent of the hypothetical total (everyone buying Product X at regular price) was actually spent by the substitute purchasers (who paid a higher price, but there were fewer of them)?

Solution:

Condensed Solution Implementation:
Calculate the total amount spent on substitutes by multiplying 60% by 1.3 (because substitutes cost 30% more), then divide by the hypothetical total (100% at regular price), and multiply by 100 for percent.

Necessary Data points:
60% of Day 1 shoppers bought substitutes; substitutes cost 30% more than Product X.

Calculations Estimations:
Let Product X's price be P. Actual spent: \(\mathrm{0.6 \times 1.3P = 0.78P}\). Hypothetical spent: \(\mathrm{1.0P}\). So, \(\mathrm{\frac{0.78P}{1.0P} = 0.78}\) (or 78%).

Comparison to Answer Choices:
78% matches the answer choice of 78.

FINAL ANSWER Blank 2: 78

Summary

By multiplying the probability of returning each day, we see only about 5% (specifically 4.75%) of initial shoppers are still returning on Day 3. For the spending question, substitute purchases totaled 78% of what would have been spent if everyone bought Product X, because only 60% made a purchase but each substitute cost 30% more than Product X.

Question Independence Analysis

These questions are independent. The first is about tracking return visits, while the second is a ratio of total expenditure from Day 1 buyers. Solving one does not affect or depend on the other.

Answer Choices Explained
1A
Fewer than 1
1B
Between 1 and 10
1C
More than 10
% of Day 1 shoppers returned to the store on Day 3.
Shoppers at Retailer R who purchased substitute items from other manufacturers on Day 1 paid a total amount that was approximately
2A
60
2B
78
2C
100
2D
130
% of the total all Day 1 shoppers would have paid had each of them been able to purchase Product X on Day 1.
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